AI creator Nick Saraev says Amazon closed his account after canceling his attempts to buy seven Nvidia DGX Spark mini-PCs. In posts on X, he said he was four orders into the process and could no longer purchase the systems from Amazon. Screenshots he shared show the orders were canceled without charge.

An email from Amazon said the company had reviewed the account and made a final decision to close it. It cited previous attempts to verify the account but did not specify a reason. Saraev says he completed the verification process. Amazon’s support account had offered to review the issue several hours before the closure notice.

Epic Games CEO Tim Sweeney described a different problem: he said Amazon continued accepting his regular orders but canceled them shortly before their expected arrival after he tried to buy two Nvidia GPUs. He called the experience unusual. Saraev called for more transparency from the retailer.

Other buyers have also described problems ordering high-end hardware from Amazon. A user on Nvidia’s developer forum reported suspicious-activity locks while trying to buy two Asus GX10 systems, while another X user said Amazon canceled an order for an RTX 5090 twice. In the forum case, the buyer ultimately purchased two DGX Sparks from Micro Center.

The DGX Spark listing shown in Saraev’s screenshots specifies 128GB of memory and 4TB of storage. Amazon’s terms reserve the company’s right to refuse service, close accounts or cancel orders at its discretion, and require customers to comply with export restrictions. Amazon has not publicly explained Saraev’s account closure in the material provided.

The incidents come as interest in running AI models locally has grown. The source also notes that Micro Center required one buyer to provide photo identification, an end user and an installation location when purchasing a workstation with an RTX 5090; the declaration prohibited exporting or reselling the hardware. Neither retailer has stated that these other cases are connected to Saraev’s account closure.

Sources: Tom's Hardware.